MIP LiveConnect

Access this menu selection using Help>MIP LiveConnect.

By choosing this menu selection, your browser is launched to the Support LiveConnect webpage.

This tool enables a Customer Support Analyst to connect directly to your system, with your permission, and troubleshoot an issue more effectively.

When an Analyst is on a call with you, they can initiate a request to connect to your system. If you agree, the Analyst creates a session ID and directs you to Help>MIP LiveConnect. On this webpage, enter your name and the Support Key (which is supplied to you from the Analyst). The program launches and then you need to click Yes to join the support session; this allows the Analyst to connected to your system. You can end the session at any time.