Cancel Orders Detail

Access this form using Activities>Accounts Receivable>Cancel Orders>Double-click any cell on the Summary Level>Cancel Orders Detail.

Use this form to cancel line items from an unfulfilled or partially fulfilled sales order, specifically to cancel a portion or remaining sales order. You must enter a Cancel Number, Cancel Date, the quantity To Cancel, and click Commit to cancel.

 

Cancel Information

  • Cancel Number: Enter a unique order cancellation number or accept the number that the system assigned. When creating a new cancellation, the system displays the next available order cancellation number; you can also accomplish this by pressing the + key. (Order Cancellation number options were set up using Organization>Set Up Modules>Accounts Receivable>Sales Order.) We recommend limiting your entry to strictly alphabetic characters (A through Z) or numeric characters (0 through 9), and avoiding the use of symbols.
  • Cancel Date: Accept the default date or enter a date specific to the document. Future dates are not accepted.
  • Cancelled By: Enter the name of the person who is canceling the order.
  • Comments: Enter any optional comments related to the entire order.

Table

  • Charge Code: The system displays the charge code entered on the Activities>Accounts Receivable>Enter Orders>Detail tab.
  • Charge Code Description: The system displays the charge code description.
  • Quantity To Cancel: The system displays the quantity left in the order. Accept the default or enter a quantity to cancel.
  • Ordered: The system displays the quantity ordered.
  • Fulfilled: The system displays the quantity that has been fulfilled.
  • Cancelled: The system displays the quantity that has been canceled.
  • Comments: Enter an optional comment related to this line item.
  • The Sales Order returns to a status of Quote on the Sales Order Entry form, if the entire sales order is canceled instead of being fulfilled.
  • When a line item is canceled from a partially fulfilled sales order, that item displays in the Cancelled Quantity column on the Sales Order Fulfillment form, but does not return to the Sales Order Entry form.
  • For more information about the Sales Order module process flow, see Sales Order Entry Workflow.