A/R Receipts

What is the best way to handle prepayments? I do not want to recognize all of the revenue in the period that I received it.

Use Transactions>Accounts Receivable>Enter A/R Credits, enter the Customer ID and select the Credit Type - Prepayment option on the Choose Invoices form.

I have an invoice with a positive balance, but it has already been paid by the customer. What happened?

You have an invoice that either has been entered multiple times or the payment has not registered against it. Run the Reports>Accounts Receivable>Detail A/R Ledger to find out what has happened.

  • If you have the invoice but no payment, it means that either the receipt was not posted or was not applied against that invoice.
  • If you see the payment, it means the invoice was entered and then copied one or more times. This most often occurs in a Batch-To Post setting when an invoice is entered, not posted and then entered again. Reverse the offending invoice to correct the A/R balance.
Can I record a payment from a customer that gets applied to multiple invoices?

You can choose to apply a payment against multiple invoices when entering the receipt using Transactions>Accounts Receivable>Enter A/R Receipts.

How do I reverse a single A/R receipt?

Although, there is no option available to reverse a single receipt, you can:

  1. Reverse the entire ARS session containing the receipt that you want to reverse.
  2. Before posting this reverse session, open it using Transactions>Accounts Receivable>Enter A/R Receipts.
  3. Delete out of the session, all of the documents that you do not want to reverse.
  4. Post the session using Activities>Manage Sessions>Post Transactions.
I entered an A/R receipt and later found out the check did not have sufficient funds to be deposited. What do I do now?

Reverse the A/R receipt using the following steps:

  1. Reverse the entire ARS session containing the receipt that you want to reverse.
  2. Before posting this reverse session, open it using Transactions>Accounts Receivable>Enter A/R Receipts.
  3. Delete out of the session, all of the documents that you do not want to reverse.
  4. Post the session using Activities>Manage Sessions>Post Transactions.