Setting Up the Email Address for User Credential Reset

If a constituent forgets the user name and/or password used to log on to the On Line Constituent Directory, Millennium will send this information to the constituent via email. If either the user name or password, or both, are forgotten, the constituent clicks the Did you forget your User ID or password hyperlink on the directory's log on page. He or she can then supply the user name, if it is known, or an email address if both user name and password are forgotten. The email address that the user supplies must already exist in Millennium. The system will email the user name, and a new, system-generated password, to the email address that the constituent specified when initially setting up his or her Online Constituent Directory log on credentials. When the constituent logs on with this new password, he or she will then be prompted to change the system-generated password to one of his or her own.

  1. Before allowing any constituents to log on to the Online Constituent Directory, the SMTP service on the IIS must be configured. Refer to the IIS email Set Up topic for instructions.

    A folder called mailroot is located in the Inetpub directory. Within mailroot, there is a folder called Pickup. The Pickup folder will hold the text file that is generated when a constituent requests his or her log on information. This text file is used as the body of the email that will be sent to all constituents (see step 3, below). Once the Return email and User Update Message has been set up, the process is fully automated; there is no other interaction between you and the constituents who log on and forget their log on credentials.

  2. Determine what email address at your site will be used to send log on information to the constituents. You may use one email address to send log on information to the constituents who can supply their user names and another to send log on information to the constituents who supply email addresses instead of their user names, or you may use the same email to send out to both. Enter these email addresses in the Return email text boxes.

    Note: Even if you use the same email address for both messages, you still must enter the same address in both text boxes.

  3. Determine the body of the email messages; that is, what you would like these messages to say. Three smart tags are available for your use in these messages. <MILL_NAME> will display the constituent's preferred name, <MILL_LOGIN> will display the constituent's user name information, and <MILL_PASSWORD> will display the constituent's password. You may send one message to the constituents who supply their user names, and a different one to those who supply email addresses instead, or you may send the same message to both. Enter these messages in the User Update Message text box.

    Note: Even if you use the same message for both, you still must enter the same text in both boxes.

Example:

Message to send to a constituent who forgets only his or her password:

Dear <MILL_NAME>;

Your new directory password is <MILL_PASSWORD>. You will be required to change this when you next log on.

Example:

Message to send to a constituent who forgets both user name and password:

(The system will assume that a constituent forgot his or her user name and his password if an email address, instead of a user name, is entered when requesting log on credentials.)

Dear <MILL_NAME>;

Your directory user name is <MILL_LOGIN> and your new directory password is <MILL_PASSWORD>. You will be required to change this password when you next log on.

Notes: