Clients - Vendor Communication Toolkit
We recommend proactively communicating with your vendors throughout the Auto Payments implementation to help ensure a smooth transition. This toolkit provides ready-to-use messaging you can customize and share with vendors to explain the payment change, available payment options, and what to expect.
Toolkit Templates
Use the downloadable templates below to communicate payment changes to your vendors.
| Template | When to Send | Description |
|---|---|---|
|
Before go-live, at least 2–3 weeks before your first auto payment |
Notifies vendors of the upcoming payment change and introduces Corpay as the payment partner. |
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After go-live, once your enrollment link is available and vendors can enroll in different payment methods |
Reinforces the payment change and includes a placeholder to insert the enrollment link vendors will use to update their payment method. |
Need Help?
If you need assistance or have questions, see below to determine the appropriate team to contact. When emailing Corpay, please start a new email thread for each request to ensure your inquiry is resolved in a timely manner.
| You Need Help With... | Contact |
|---|---|
| MIP workflows, system navigation, or troubleshooting within MIP | www.mip.com/support |
| Vendor questions about enrollment or payment method selection | vendors@corpay.com |
| Vendor questions about processing a payment or updating company information (such as remittance email address) | paymentsupport@corpay.com |